The intent of this work order is to supplement the Cloud Services team focusing on designing, developing, and maintaining custom SharePoint solutions and applications using the Microsoft Power Apps Platform. This role includes creating and customizing SharePoint sites, developing applications, automating workflows, and integrating with other business systems. This individual will need to work with various business and technology groups to understand requirements for each area of the organization. Design documentation will need to be produced documenting final deployment details along with support procedures as needed. Architectural technical and documentation skills are equally important for this position.
Under general supervision, the contractor will serve as a senior development consultant responsible for the development and maintenance of architecture models for large-scale enterprise web applications. The contractor designs component structures and relationships, builds architecture framework, utilizes development application technologies such as services-oriented architecture (SOA), workflow engines, business rules engines, and SharePoint technologies to build secure high-performance, maintainable application architectures. The contractor works with cloud application and systems analysts in the design of application components within the SC-DOR software development life cycle. The contractor also works with senior cloud analysts to develop architecture frameworks for responsible programs.
Non-Technical
- Effectively interact and communicate with peers to Director-level IT professionals
- Highly confident with providing support and training to users
- Display sound communication skills while acting as a point of contact between your team and clients. Patient, level-headed and cool under pressure
- Provide feedback to team regarding product issues, enhancements, and new features
- Must have initiative, drive, and be a self-starter
- Ability to ask pertinent questions of others
- Proactively seek to identify, communicate, and implement process related improvements
- Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
- Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system, and appropriately updating both client and appropriate employees of status of all issues on a timely basis
- Detail-oriented and meticulous with a keen desire to deliver the highest quality solutions to clients and setting high standards for excellent client service
- Ability to perform unattended troubleshooting, document said troubleshooting, and hand off for other techs.
Technical
The contractor will:
- Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration pertaining to SCDOR cloud applications and other custom SharePoint on-premises and cloud solutions
- Have expertise and experience with working with Power Apps platform to deliver business change
- Design, develop, and implement GenAI-driven solutions using Copilot and Copilot Studio
- Experience of working in both Agile and Waterfall development models and able to recommend difference approaches based on the specific project outcomes
- Provide technical support for SharePoint and PowerApps users, including troubleshooting issues and providing solutions
- Work with users to gather requirements, design solutions, and deploy new PowerApps applications or SharePoint Online features
- Collaborate with IT teams and other departments to ensure proper integration of SharePoint and PowerApps with other tools and systems
- Provide simple training / "how-to" documentation for business users and be able to coach lead users through new ways of working
- Experience developing new PowerApps model and canvas driven apps as well as enhancing existing apps
- Have expertise and experience with HTML 5, .Net Framework, C#, ASP.Net, MVC, Entity Framework, CSS 3, SharePoint Server 2019, JavaScript, and RESTful application design
- Be required to provide technical documentation to include, but not limited to, governance and instructional documentation
- Develop workaround solutions as appropriate
- Monitor and assess current systems and recommend enhancements, as needed, based on data gathered
- Act as technical resource for other IT analysts and business units by resolving complex cloud systems problems pertaining to web application design, deployment, and/or support
- Diagnose and resolve problems related to applications and systems for which the Cloud Services team is responsible
- Escalate complex problems to other internal IT groups, or vendors for resolution
- Install, configure, test, monitor, and maintain systems and application software and peripherals for users; install and configure servers required for designed solutions
- Adhere to corporate information security guidelines and promote information security among coworkers
- Qualified candidate will be responsible for performing root cause analysis and resolution
- Perform other duties and special projects as assigned
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Microsoft 365 Power Platform (PowerApps and Power Automate(Flow))
SharePoint Technologies (2019 and SharePoint Online)
Skilled in one or more relevant development languages
.Net Framework (ASP.net, ADO.net)
Microsoft CoPilot
Microsoft Teams and Exchange
Web development using MVC
General database design and administration
Application-level security
Internet Information Services
Organizational Skills
Verbal Communication Skills
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Experience in projects involving PCI/ NIST/Pub1075 security implementations and / or audits.
Experience of working with development tools
Working in team development environment
Security procedures
A bachelor's degree in information technology systems, computer science, or related field and eight (8) years of experience in information technology systems or related area. ; or an associate's degree and ten (10) years of experience in information technology systems or related area; or a high school diploma and twelve (12) years of experience in information technology systems or related area.
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