Job Description

At Edina Plastic Surgery, we are proud to provide exceptional, patient-centered care in a supportive and innovative environment. Our team is dedicated to excellence, collaboration, and helping our patients feel confident and empowered through surgical and non-surgical aesthetic services. We are seeking a highly organized and emotionally intelligent Surgery Scheduling Coordinator to join our team. In this role, you will be responsible for managing all aspects of the surgical scheduling process at both onsite and offsite facilities. This position requires strong attention to detail, clear communication, and a patient-first mindset. Key Responsibilities Accurately schedule surgical procedures using EMR and CaseTabs systems Serve as the main point of contact for patients ready to schedule surgery (phone, voicemail, text, and chat) Provide education and reassurance to patients regarding surgical procedures Collect and document surgical deposits (10% prior to scheduling, full balance 3 weeks prior to surgery) Send pre-operative surgery packets and ensure all patient documentation is completed Verify OR availability and coordinate surgery times with offsite facilities Maintain and utilize cancellation list to backfill openings in the surgery schedule Monitor and respond to WEAVE messages, team chats, and incoming calls promptly Collaborate with surgeons and other departments to optimize scheduling and coverage Support practice initiatives and workflow improvements as needed Qualifications Associate’s or Bachelor’s degree preferred 3–5 years of experience in healthcare scheduling, medical office administration, or high-touch customer service Experience in EMR systems (Nextech preferred) and Microsoft Office Suite Familiarity with medical terminology, privacy practices (HIPAA), and surgical scheduling is a plus Skills & Attributes Highly dependable and detail-oriented Exceptional verbal and written communication skills Strong emotional intelligence and professionalism Ability to multitask in a fast-paced environment Solutions-focused and process-driven Comfortable discussing financing and payment options with patients Commitment to providing outstanding patient experiences Why Join Edina Plastic Surgery? Supportive team culture with a focus on continuous improvement Opportunities for professional growth and advancement Competitive compensation and benefits package Beautiful, modern surgical and medspa environment If you are passionate about delivering outstanding patient care, enjoy detailed coordination, and thrive in a professional medical setting, we’d love to hear from you!

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