Job Description

About Vaimo

Vaimo is one of the world’s most respected experts in digital commerce and experience. As a full-service omnichannel partner, we deliver strategy, design, development and managed services to brands, retailers and manufacturers all over the world.
We work with brands, retailers, and manufacturers all over the world. We have a 14-year track record of technical excellence, working with select industry partners, to provide our clients with the best solutions across the B2B, B2C, and D2C sectors. Since we started back in 2008, we have become one of the world’s most appreciated experts in commerce thanks to the trust from our clients and the success they’ve achieved.

As a Solution Consultant, you work across many different areas within digital commerce where the end goal is to help our clients meet their business objectives.

You’ll wear two hats:

• As a Technology Expert , you’ll ensure that the solutions are technically sound, scalable, and feasible.
  

• As a Change Agent , you’ll facilitate collaboration across business and technical teams to co-create organizationally viable and widely accepted solutions.

  This dual perspective is critical in navigating the complex and evolving nature of digital commerce initiatives.

You're typically engaged in project pre-studies (Discovery), pre-sales, and ad-hoc client consulting assignments. In addition, you play an essential role in gathering and documenting technical and business requirements, co-evolving technical and organizational solutions that balance feasibility, stakeholder intent, and business impact . And as an expert on the technology stack and architecture, you work across our complete platform offering and design solutions for smaller and larger multi-platform implementations.

You work closely with both business and technical people on the client-side, and platform-specific Subject Matter Experts (Developers/Business Consultants/System Architects) who own the platform-specific technical solutions, where your responsibility is to make sure that all solutions, platforms, integrations, and data flows are working across the proposed delivery solution. Depending on your background, you might be a Subject Matter Expert yourself!

Your focus will be on the USA-CAN markets when it comes to Vaimo clients. You will also have the opportunity to support our international accounts.

This role reports to the Managing Director, USA.

Key Responsibilities

• Design high-level project architecture and deliver detailed documentation based on Discovery processes to develop collaborative solution paths with clients, iteratively validated through stakeholder dialogue and technical assessment

• Provide high-level estimations and assess complexity, clarity, and risk factors

• Facilitate workshops and design business processes to improve customer experience, increase profitability, and improve competitive position to help our clients reach their business goals

• Drive project pre-study projects together with UX, Solution Architects, and Project Managers to identify business requirements and define the best possible platform solution

• Qualify project Discovery processes in conjunction with, Sales, and Ecommerce Consultants

• Lead Technical Discovery processes and support other Discovery tracks (eg UX, Strategy, PIM)

• Continuously improve best practices for Discovery documentation, design, and solutions.

• Support sales in pre-sales meetings, project qualifications, and RFP responses

• Articulate the architectural and solution vision to clients, sponsors, and stakeholders

• Participate in architectural oversight during project execution to ensure alignment with approved solution directions and adapt plans as organizational realities shift.

• Collaborate with stakeholders to reinforce the architectural vision, making adjustments in response to new constraints or opportunities.

Skills & Requirements

In your role you will be a key player in many new client engagements and projects, enforcing a sharp focus on driving business value through technology, solution design, and the right tactics.

• 7+ years of experience with digital and e-commerce + experience with Adobe Commerce and/or commercetools

• Strategic thinker that can offer creative solutions and ideas, with the ability to translate and communicate data into actionable items

• Experience with digital and e-commerce platform implementation on agency or client-side

• Good understanding of digital technologies, trends, and digital commerce principles

• Proactive and self-motivated with the ability to work independently

• Business, digital, e-commerce, and project experience

• Logical (connecting dots) and solution-driven thinker

• Can navigate on different organizational levels

• Strong presentation & communication skills

• Partner system insights and understanding

• Organized and attention to details

• Retail and/or B2B experience

• Strong problem-solving skills

• Ability to influence decisions through dialogue and consensus-building, rather than direct authority.

• Strong “planning by talking” skills—adept at eliciting ideas, negotiating trade-offs, and synthesizing diverse stakeholder input into coherent solutions.

• Comfortable working in ambiguity and fluid environments where “perfect plans” are less important than agreed-upon, feasible paths forward .

What's in it for you

• Diverse and collaborative environment
• Flexible work policy and work-life balance
• People-first workplace
• Career and growth opportunities
• Competitive base salary, commission, and benefits
• Transparent internal communication
• Welcoming and supportive team culture

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