Job Description

Description If you like working with numbers and interacting with people, you might enjoy a job as a night auditor; if this sounds like you then the Albany Hilton has an exciting opportunity for you. There is currently one full-time position and one part-time position open. Responsibilities

• Greeting and checking in guests upon arrival and providing them with relevant hotel information
• Auditing and balancing reports from the day shifts
• Answering phones, scheduling wake-up calls and making reservations
• Verifying that all end-of-day tasks from other departments are complete
• Responding to guest inquiries, concerns and complaints as needed
• Running end-of-day reports before the closure of the shift
• Preparing guest invoices for next-day checkouts
• Processing and verifying reservation payments
• Balancing cash drawers and reconciling with receipts
• Supervising and managing the hotel safe, ensuring the safety of guests' valuables
• Communicating with maintenance and housekeeping departments to ensure the reliability and cleanliness of hotel amenities
• Arranging for taxi or shuttle services and offering helpful recommendations when asked
• Providing information about rooms, rates and hotel amenities
• Answering calls from hotel guests and documenting the details of each call for later reference
• Up-selling guest rooms and promoting hotel features and services

Requirements

• Required Minimum of 2 years of night-audit experience in a hotel. Preference will be given to those with Hilton hospitality experience in addition to OnQ experience.
• Required High School diploma or GED; College Degree in Business Administration or Accounting preferred.
• Solid organizational, time-management and prioritization skills
• The ability to stand long periods of time on your feet and lift to 20lbs
• Ability to work accurately and efficiently
• The ability to converse in English fluently.
• Neat, professional appearance
• Friendly, helpful attitude toward guests and other staff members

In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position is a non-exempt position and pays $24.60 an hour. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Tags

Full time, Part time, Shift work, Night shift, Day shift,

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