Job Description

Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do...:

At H&R Block, we’re reimagining how we serve our clients and communities, and we’re looking for a Service Designer to help bring that vision to life. In this role, you’ll own and lead service design projects from planning through delivery, collaborating with product, design, research, and operations partners to create meaningful experiences that connect customer needs with business goals. By conducting research, mapping end-to-end journeys, and facilitating workshops with cross-functional teams, you’ll uncover insights, remove barriers, and shape seamless services that make a lasting impact. From defining North Star visions to prototyping new offerings, you’ll play a key role in turning strategy into action and designing solutions that drive both client success and business growth.

Day to day, you'll...

• Own and lead at least two independent service design projects from planning through delivery, while also supporting or co-leading additional projects to strengthen overall team capacity

• Collaborate closely with product, design, research, and operations partners to scope projects, define deliverables, and ensure alignment on timelines and outcomes

• Conduct generative and evaluative research, define customer personas and audiences, and synthesize insights into user motivations, behaviors, and pain points

• Map end-to-end customer journeys and build service blueprints, identifying risks, removing unhappy paths, and shaping experiences that connect user needs with business goals

• Design and facilitate workshops and co-creation sessions with cross-functional stakeholders to align on opportunities, define direction, and bring clarity to complex challenges

• Contribute to North Star visioning, service modeling, and prototyping, helping translate strategy into actionable concepts, pilots, and new service offerings

• Apply service design methods and design thinking to imagine and test improved experiences, balancing user needs, business goals, and technical realities in every solution

What you'll bring to the team...:

Education:

• Relevant bachelor’s degree from a 4-year college or university, or equivalent experience

Work Experience:

• 5+ years professional experience with proven success contributing to and leading service design efforts focused on people, process, and technology that have been implemented in the real world

• Strong expertise in design thinking/human-centered design, customer journey mapping, service blueprints, and continuous service improvement methodologies

• Comfortable collaborating with business, marketing, and IT partners

• Solid understanding of product development life cycle models and project management principles and practices

• Experience using Miro, FigJam, and other collaboration tools

• Strong co-creation and communication skills (visual and/or writing)

• Working remotely is possible; being based in Kansas City with our design team is preferred

Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com .

Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $73,400.00 - $110,100.00/Yr.

Job Tags

Minimum wage, Full time, Temporary work, Work experience placement, Local area, Remote work,

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