Job Description

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 670 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.

Job Description

Position Summary

This position is responsible for the analysis, design, and development of engaging and impactful training programs that drive measurable performance improvement. The Instructional Designer will work closely with Subject Matter Experts to translate existing and new company procedures and processes into clear, accessible, and scalable training solutions. These materials will support the learning and development of all Winsupply employees, ensuring content is practical, easy to understand, and aligned with business objectives.

Accountabilities/Responsibilities

• Design and develop engaging, effective, and scalable training programs for both Winsupply Support Services Campus and Local Companies.
• Collaborate with Subject Matter Experts (SMEs) and key stakeholders to gather content and translate complex processes, systems, and procedures into clear, practical training materials.
• Develop a variety of learning solutions, including eLearning modules, instructor-led training, virtual sessions, job aids, and other blended learning tools to support business objectives.
• Design training programs to enhance understanding of Winsupply’s business model and philosophy, business practices, including leadership, delegation, onboarding, and day-to-day operational procedures.
• Ensure all training programs are regularly reviewed, updated, and aligned with changing business needs and priorities.
• Provide technical support and guidance related to the Learning Management System (LMS) and resolve user issues tied to training delivery and access.
• Research and apply modern instructional design strategies, adult learning principles, and industry best practices to enhance training effectiveness and learner engagement.
• Facilitate and support training sessions, including train-the-trainer programs, for both Support Services employees and local company teams.
• Conduct periodic site visits to local companies to better understand business needs, gather feedback, and ensure training materials reflect real-world operations.
• Partner with departments such as Programming, Quality Assurance, and Support Services to stay informed on system updates, new processes, and tools to ensure timely and accurate training.
• Gather feedback from training participants, managers, and local companies to assess training effectiveness and identify opportunities for continuous improvement.

Competencies for Success

• Communication
• Builds Customer Experience
• Planning and Organizing
• Presentation Skills
• Analytical and Critical Thinking

Qualifications

Minimum

Qualifications

•  
• Minimum 5 years in the field of training and development
• Bachelor’s degree in Instructional Design, Business, Education or other relatable majors
• Experience with Learning Management Systems (LMS)
• Experience managing multiple large-scale projects simultaneously
• Proficient in Microsoft Office

Desired

Qualifications

•  
• 5 years in the field of training and development
• Experience with administrative functions/processes within Learning Management Systems (LMS)
• Project Management Professional Certification or other training & coaching certificates
• Familiarity and experience with adult learning methodologies

Additional Information

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
• Lifting and transporting of equipment up to 15 pounds
• Ability to travel up to 30% via air and/or vehicle

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.

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