Scope of Position: Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently. As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently. Key Responsibilities: Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems. Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products. Verify control system functionality through hands-on testing and analysis to ensure reliable operation. Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation. Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices. Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference. Perform other similar or related duties as required or requested Position Requirements Associate's degree or technical school certification in HVAC or a related field. Strong understanding of HVAC system operation, components, and real-world applications. Familiarity with industry-standard communication protocols such as BACnet, LonWorks, Modbus, and N2. Hands-on experience with control systems, including relay logic and analog signals (0-10V, 4-20mA). Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Comfortable working directly with customers to diagnose and resolve complex technical issues. Highly organized, self-motivated, and capable of analyzing technical problems with clear communication. Willing and able to travel domestically on an as-needed basis.
...SCHEDULE: Multiple Routes Available - M-F, MWF, TTRSA, Weekends, Etc.... Hours 2-4 hours a night (10-20 per week) - Based on assigned route. Flexible Starting Time - Employees can start work anytime between 6p and 9p. PERKS: $50 Bonus after working 90 days...
ManTech seeks a motivated, career and customer-oriented **Salesforce Business Analyst** to join our team. This is a **remote** opportunity.This role is integral to a large-scale project modernizing human resource management systems for the Department of the Air Force....
...lending or credit support related experience, with a focus on business relationships ~ Understanding of Commercial Banking products... ...Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations,...
...brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and... ...you. Job Description SoulCycle is seeking an Assistant Studio Manager who will contribute to the company growth by expertly and...
Full-Time PTA Opportunity in Graham, NC! Join a Supportive Rehab Team at Peak Resources Alamance - Graham, North Carolina Continuum Therapy Partners is seeking a dedicated Physical Therapist Assistant (PTA) for a full-time role at Peak Resources Alamance, a collaborative...