Job Description

Job title:   Senior  Director of Business Units - US Customs Brokerage

Job location:   Columbia, South Carolina

DHL Global Forwarding  manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. 

Visit our career site on the web at  

We have an outstanding career opportunity for a Business Unit Director for our US Customs Brokerage team. This role is part of senior leadership responsible for overseeing 4 operational units and managing all aspects of customs brokerage operations. This position requires extensive knowledge and strong leadership skills, as well as the ability to drive operational excellence, and work within a matrix organization. The Director of Business Units will ensure compliance with all US customs laws and regulations, optimize operational processes, and lead a team of customs brokerage professionals to deliver high-quality service to clients, and ensure execution of standard as outlined by Product leadership.

Key Responsibilities :

1. Leadership and Management

• Team Leadership : Lead, mentor, and manage a team of customs brokerage professionals, including managers, supervisors, and staff.
• Performance Management : Set performance goals, conduct regular performance evaluations, and provide feedback and coaching to team members.
• Talent Development : Identify training and development needs and implement programs to enhance the skills and knowledge of the team.

2. Operational Excellence

• Process Optimization : Develop and implement efficient operational processes to ensure timely and accurate customs clearance.
• Compliance : Ensure compliance with all US customs laws, regulations, and policies. Stay updated on changes in customs regulations and implement necessary adjustments.
• Quality Control : Establish and maintain quality control standards to ensure high levels of accuracy and efficiency in customs brokerage operations.

3. Client Relations

• Client Management : Build and maintain strong relationships with clients, ensuring their customs brokerage needs are met effectively.
• Customer Service : Address client inquiries and concerns promptly and professionally. Implement strategies to enhance customer satisfaction.
• Client Reporting : Provide regular updates and reports to clients on the status of their shipments and customs clearance processes.

4. Strategic Planning

• Business Development : Identify opportunities for business growth and expansion within the customs brokerage sector. Develop and implement strategies to attract new clients and retain existing ones.
• Market Analysis : Conduct market analysis to stay informed about industry trends, competitor activities, and market conditions.
• Budget Management : Develop and manage the operational budget, ensuring cost-effective operations and achieving financial targets.

5. Technology and Innovation

• Technology Integration : Implement and leverage technology solutions to enhance operational efficiency and accuracy.
• Innovation : Identify and adopt innovative practices and tools to improve customs brokerage operations and stay competitive in the market.

6. Risk Management

• Risk Assessment : Identify potential risks in customs brokerage operations and develop strategies to mitigate them.
• Crisis Management : Lead crisis management efforts in the event of operational disruptions, ensuring minimal impact on clients and operations.

Education and Experience:

• Education : Bachelor’s degree in business administration, Supply Chain Management, International Trade, or a related field. A Master’s degree is preferred.
• Experience : Minimum of 10 years of experience in logistics/transportation industry, with at least 5 years in a leadership or management role. Knowledge of US customs regulations and procedures is preferred but not required.

Skills and Competencies:

• Leadership Skills : Strong leadership and management skills, with the ability to motivate and lead a team to achieve operational excellence.
• Analytical Skills : Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
• Communication Skills : Excellent verbal and written communication skills, with the ability to communicate effectively with clients, team members, and stakeholders.
• Organizational Skills : Strong organizational skills, with the ability to manage multiple priorities and tasks simultaneously.
• Technical Skills : Proficiency in customs brokerage software and systems. Knowledge of technology solutions used in customs brokerage operations.

Certifications:

• Customs Broker License : A valid US Customs Broker License is preferred.

Work Environment:

• Location : This position is typically based in an office environment in Columbia South Carolina but may require occasional travel to client sites, customs offices, and industry events.

Pay Range: $157,640.00 - $200,850.00+ (Based on Experience)  

Benefits : (All non-union employees)

• Total Compensation Package: We offer a competitive base salary.
• 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.
• Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group’s success as shareholders.
• Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
• Vision: Optional coverage for eye exams, frames, and contact lenses.
• Dental: Optional coverage for preventative, major, and basic dental services.
• Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.

Why join DHL Global Forwarding?

We are part of the DHL Group the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at 

DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS  TOP EMPLOYER AND

A  GREAT PLACE TO WORK !

WHY DOES THIS MATTER TO YOU?

• It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.
• We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
• And that’s why external organizations have granted us different accolades for our people practices

Our Vision :  The Logistics Company for the World

Our Mission:  Excellence. Simply Delivered.
Our Purpose:  We connect people, improving their lives.
Our Values:  Respect & Results
Our Goals:  Employer, Provider, and Investment of Choice, Living Responsibility

At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF) :

DHL Global Forwarding (DGF)is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

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