Job Description

Cortica is looking for a full time, in center Medical Assistant join our growing team in Carlsbad, CA! 

We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission! 

What will you do?  

• Assist with check in of in person and telehealth patients.
• Serve as the primary assistant to the physicians and nurse practitioners at the practice, including chart preparation and between visit support. 
• Provide neuromodulation education and support to patients in accordance with Cortica’s standardized operating procedures (including Cranial Electric Stimulation, Endeavor, and at some Cortica locations, Transcranial Magnetic Stimulation).
• Order and track labs, genetic tests, and imaging. 
• Intuit and anticipate the needs of medical staff.
• Perform a wide variety of clerical procedures that require independent judgment, ingenuity, and initiative. 
• Know how to navigate a complex medical environment. 
• Understands the lines of communication, handles communications properly, and is dependable and collaborative. 
• Act as a liaison between the patient and billing department, and to enhance account receivables, resolve outstanding issues and/or patient concerns. 
• Work with staff and understands appropriate scheduling process, willing to learn procedures/patient preps.
• Assist Clinical office staff with scheduling issues in a timely manner. 
• Call in prescriptions, and process prescription denials. 
• Create new patient records, upload documents, and maintain accuracy in EMR with physical records. 
• Coordinate EEG referrals. 
• Prepare items for presentations as needed by the medical team. 
• Help with special projects and last-minute urgent assignments from leadership. 
• Complete forms for patients, email patient appointment follow-up (supplement lists, nutrition guides, information links, etc.). 
• Coordinate medical scheduling, SDRC scheduling, and maintain appropriate spreadsheets. 
• Apply company policies and procedures and coordinate administrative matters with colleagues in all offices in a diligent and professional manner 
• Proceed with any other administrative duties that may be required by Dept. Heads or your Supervisor.
• Cross train with other roles to ensure coverage. 

We would love to hear from you if:  

• You have 2 years of medical administrative experience in a patient-facing healthcare setting.
• You have 1 year working in pediatrics and/or childcare.
• You have a high cognition for problem solving with a strong sense of preparation and maintaining a constant state of readiness.

Your Compensation & Benefits:

• $2,000 continuing education stipend.
• Receive competitive compensation, $21.50/hr to $26.88/hr , depending on experience.
• 401k matching.
• PTO and continuing education/wellness days.
• Paid holidays.
• Health, vision, dental, and pet insurance.
• Referral bonuses.

EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link:  

Privacy Notice:
Cortica is committed to protecting your personal information in compliance with applicable federal and state laws. Please review our Privacy Notice to understand how your data is collected, used, and protected. 

Fair Chance Ordinance Compliance:
Cortica is committed to fair hiring practices. Qualified candidates with criminal histories and/or driving violations will be considered and are not automatically disqualified from employment, consistent with applicable federal law, the California Fair Chance Act, and local ordinances. 

Driving Requirement:
This position requires the successful completion of a post-offer background check and a motor vehicle report review. 

E-Verify Participation:
This employer participates in E-Verify. Click here to view the E-Verify Poster and your Right to Work.
Este empleador participa en E-Verify. Haga clic aquí para ver el cartel de E-Verify y su derecho a trabajar. 

Cortica is a leading provider of advanced neurological therapies for children with autism and other developmental differences. We offer in-home, in-clinic, and telehealth services that empower families to achieve long-lasting, transformative results.

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